Artisanaworks makes a conscientious effort to portray and describe its merchandise true to color, description, and condition. Samples of fabrics and materials used in soft goods may be available upon request prior to purchase. A nominal fee may be required for material swatches as with the Luxury Pieced Textiles. If color matching is an important factor, or you have questions, we urge you to contact us before you place an order, Toll Free 1-877-441-5509 or by email,
Returning Merchandise
All sales are final on the following merchandise:
Down and Feather Pillow Inserts, as these are all custom-made per order
Sale and Reduced Price Merchandise
Custom-Made Merchandise
All Returns:
Must be pre-authorized by telephone only. Please call Toll Free 1-877-441-5509.
All Requests for return must be made within 2 business days of receipt of merchandise.
Artisanaworks must receive return shipment within 14 days thereafter
Returns incur a restocking fee equal to 30% of the Sales Price (Shipping. Handling, and Insurance excluded).
Customer must assume all initial and return Shipping. Handling, and Insurance costs.
Insurance is required on all return shipments
All returns must be wrapped with original packaging material in original box or carton and must include a copy of the original billing.
USPS shipments must be mailed to:
Artisanaworks
PO BOX 957
Bandera, TX 78003
Contact for return address for UPS, Fed-Ex, or Airborne shipments
Merchandise Damaged in Shipment
Artisanaworks merchandise is well packaged to avoid any mishaps in transit. We rarely have had merchandise damaged in shipment. If this occurs, please follow the steps below:
Contact us by telephone, Toll Free 1-877-441-5509.
Save all packaging as it will be necessary in filing a claim.
Contact the shipper and follow their instructions to initiate a claim.
